Admissions Process


New Hope Recovery Center Offices

Reception Area at New Hope Recovery Center

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  • To begin, we will obtain initial information about you including your name, date of birth, drug of choice, insurance information, and short personal summary.
  • The next step is to set a time for you to come to New Hope Recovery Center's offices  and complete an assessment.  This can be done the same day as your conversation with us (based on availability) or we can make an appointment for a later date. All assessments at New Hope Recovery Center are confidential with no obligation for further treatment.
  • Once the assessment is completed, we can determine whether or not medical detoxification is necessary.  If medical detoxification is necessary, we will handle your transfer to the appropriate local hospital based on your insurance and medical needs.  If medical detoxification is not necessary, we can then admit you into treatment at New Hope Recovery Center immediately during the assessment process, or some people choose to take a day or two and think about their treatment options before signing up for treatment. No matter what your choice, we will help you find the right place for you. New Hope Recovery Center knows it is important to meet a client where they are at.

Financial Obligations

New Hope Recovery Center accepts Blue Cross Blue Shield, Aetna, and many other private health insurance plans.  New Hope Recovery Center also has working arrangements with many managed care companies and most health insurance policies to provide benefits for substance abuse/chemical dependency services.  However, access to these benefits is often restricted or limited, particularly for certain types of residential care.  In general, Residential Day Treatment (RDT) and Intensive Outpatient (IOP) Treatment services are covered by insurance while the actual residential living costs (room and board) are not.  Most insurance companies also require pre-certification for both inpatient/partial hospitalization and Intensive Outpatient services.

We are happy to work with you and your insurance company to make sure you receive the maximum benefits to which you are entitled.  If you choose to speak with your insurance company and begin asking questions regarding the extent of your coverage, it may be handy to have the following information available.
New Hope Recovery Center is:

  • A private treatment center
  • Licensed by the Illinois Department of Human Services (DASA)
  • We bill for Partial Hospitalization (our Residential Day Program), Intensive Outpatient (IOP) Treatment, & Aftercare (Continuing Care - Outpatient Level 1)

Also be sure to discuss the following with your insurance company:

  • Is there is a deductible and if so, how much has been met?  Are there any co-pays?
  • Is pre-certification required?
  • Do you need a PCP (primary care physician) referral (HMO policies only)?
  • If there is a maximum out of pocket cost and if so, how much has been met?
  • Is there a maximum number of sessions available?

For more information, please call Abbey Haroldson, Director of Finance and Administration,  at 773-883-3916.  Please provide us with any information concerning benefits that you have been able to obtain from your insurance carrier.  We will also need the telephone number for your insurer so that we are able to obtain verification of benefits.

Please have your insurance card available when calling for information and always bring it to the New Hope Recovery Center Offices at the time of assessment/admission.

We work closely with you and your family prior to admission, and throughout the course of treatment,  to determine the most cost effective treatment to meet your unique clinical needs/requirements.

REFUND POLICY:  Due to the costs incurred for empty occupancy, the time needed to fill spots and administrative costs/time, the following policies apply:  Once a client has entered into New Hope Recovery Center‘s Program and decides to leave against staff advice, or is discharged due to the use of unauthorized drugs or alcohol, or commits an infraction of rules, no refund will be given for any fees paid.  A fee credit may be given for future treatment at New Hope Recovery Center as determined solely by  the New Hope Recovery Center treatment team.

Want more information about seeking help? Check out our Journal for related articles or see below:

Intensive Outpatient: The New Standard? Drug addiction and alcoholism is a progressive disease, so there are many stages of the disease and many different levels of care in which you can treat them. Although the 28 day treatment programs are effective for the severe/chronic cases, Intensive Outpatient is a great alternative. Most people think of a 28 day treatment program when they think of rehab for alcoholism or some other substance addiction.

Residential Drug Rehab: The Inpatient Treatment Option: Finding the right drug and alcohol treatment center can be overwhelming with all the different types of programs available. With so many terms, acronyms and levels of care, many are overwhelmed before they even decide on a program. Residential Day Treatment, Partial Hospitalization, Intensive Outpatient, Inpatient are just a few of the more commons ones. The most well known, inpatient and residential is what has become synonymous when people think of “drug and alcohol rehab.”

Drug or Alcohol Addiction Rehab in Chicago: Seeking help for a drug or alcohol addiction is often an overwhelming and confusing process.  Deciding to get help is a huge step, but can often lead to feeling  overwhelmed wondering where to start.  With so many options (including self-help groups such as AA, NA, CA, CMA, etc.) available, it can seem like a daunting task.

How to Find the Best Treatment Center in Chicago: If you are seeking treatment for yourself or a loved one for the first time, searching the Internet can be extremely overwhelming. There are numerous treatment centers in Chicago, and even more throughout Illinois. Whether you are searching for yourself or a loved one, it is important to know the right questions to ask a drug and alcohol treatment center. It is also important to look at the needs of the individual and make sure you are preparing for long term care.

Insurance Coverage & Rehab - Will your insurance pay for treatment? The reason for having health insurance is to alleviate the large financial burden when dealing with any type of illness.  However, insurance providers are not forthcoming with all the information related to an individual with chemical dependency or substance abuse treatment needs. Insurance providers claim there are no “limits” on benefits for rehab, but all benefits are based on medical necessity. What often goes unstated, is the insurance provider is the sole entity determining what constitutes to be medically necessary.